I was raised on General Motors cars; that was my father’s choice of wheels. My first car was a Cadillac–an 8-year-old one that my dad, an automobile dealer, bought for my 16th birthday. it was a behemoth V8 gas guzzler, and I loved to drive it. My current car is a 2002 Ford Focus wagon I bought when it had just over 20,000 miles. It happened to be the best car in my budget range when I went shopping, and it’s been an economic, efficient ride. I figure my late father would forgive me for venturing outside of the GM family.

I’ve been paying attention to Ford’s marketing and PR efforts since my friend Scott Monty was hired to lead their social media efforts. Scott was one of the first people I followed on Twitter, and I’ve had the privilege of meeting him in person a few times.

So I was really intrigued that Ford chose to reveal the new 2011 Explorer, not at a car show, but on Facebook, in conjunction with a live unveiling in Herald Square in New York City and in these additional locations: Toronto, Washington, DC, Miami, Chicago, Dearborn, Dallas, Denver, and Los Angeles.

Check out the Ford Explorer Facebook page, which served as the hub for all the day’s activities and a repository for the reveal videos. Scott was in New York, “manning the Interwebz” as he tweeted.

I watched a few of the videos and learned about the design and safety features of the new Explorer, including inflatable seatbelts for rear-seat passengers. That’s a great feature, and I hope it’s adopted by other automakers.

Oh, and I also registered in the sweepstakes drawing to win one of the new Explorers. Ford had announced that if they got at least 30,000 fans … er, “likes” … on the Facebook page, they would give away an Explorer. They went well over that mark last week, and the page now has over 53,000 likes.

It looks like nearly every post on the Facebook page has gotten over 100 comments, so there has been a lot of engagement with both fans and detractors. I’ll be curious to see reports on the results of the Facebook-driven launch.

What do you think about yesterday’s Explorer launch: was it simply social media hype, or does this signal a new type of interactive marketing event to not only reach but engage the masses?

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I’ve known about this product for a few months and it’s such an exciting idea that it was hard keeping the secret. (But I did!)

As an Austinite since age 3, I’ve grown up in the shadow of the University of Texas tower. I’m also a UT graduate, and a lifelong Longhorns football fan.

So when I found out that the University had licensed a 1:400 scale-model replica of the iconic tower as a container for a bottled water product, I was “hooked” instantly.

It also did not surprise me that the brains behind this idea is Tim McClure, the “M” in Austin’s GSD&M ad agency and the man who created the “Don’t Mess with Texas” campaign — the most successful anti-litter campaign ever. In 2006, the famous battle cry was voted America’s Favorite Advertising Slogan.

Tim McClure, UT President William Powers Jr., and Steve Gurasich

The tagline for H2Orange (and don’t you just love the name?) is “Drink water. Bleed orange. Fund Scholarships.” Approximately 40 percent of the proceeds from bottled water sales will be used to fund scholarships, and the company hopes to create enough sales to fund $1 million in scholarships annually.

Other investors in the venture, University of Texas graduates all, are are golf legend Ben Crenshaw, business giant Red McCombs and former UT national championship quarterback James Street.

The 16.9-ounce water bottles will go on sale August 25, the first day of classes at UT. The suggested retail price of $1.19 to $1.49 is slightly more expensive than generic brands, but less than premium brands of bottled water.

Environmentalists will be pleased to note that the H2Orange tower bottle is 100 percent recyclable, and carbon credits have been purchased through Green Mountain Energy to offset any environmental impact from the manufacturing and transportation of the bottle. And the water? It’s collected from Texas rain water, and is purified and bottled in Texas.

Every Dot Connects’ long-time advisor and friend Brenda Thompson is handling publicity and media relations for the launch of H2Orange purified Texas water. For more information, contact Brenda Thompson Communications, (512) 461-5644, or email info@h2orange.com.

Facebook page: H2Orange – Drink water, bleed orange.™ Fund scholarships.

Austin American Statesman coverage: Fans who bleed orange can now drink orange

KVUE-TV video coverage: UT unveils H2Orange water to raise scholarship funds

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(This is an Open Letter guest post from travel expert Tim Leffel, who wants to help public relations (PR) and marketing folks who are stumbling around in the dark regarding Web-based tourism development.  Anyone who still deals with a recalcitrant boss about these issues, even if you aren’t in travel and tourism, will find something helpful in his suggestions.)

Dear person who handles the marketing budget for your travel destination:

In case you have not been reading the news, the media landscape rug has been pulled out from under you. What have you done to adjust?

I’m a travel writer who writes a lot and travels a lot. In the past year, I’ve had two dozen PR and marketing people working in travel tell me that their boss or executive board is at least a decade behind the times in their marketing focus. While my contact person telling me this may be clued in to what matters, the people controlling the marketing purse strings are still fully stuck in the old world they understand, namely print and TV press and advertising.

A couple of times a month, I’ll get a call or e-mail from some PR person about an article I wrote for Perceptive Travel, the Practical Travel Gear blog, or Luxury Latin America—all sites I run myself. The caller needs to put together some kind of ad value report to show their boss or board because, well, that’s the way it’s always been done and that’s the report that has to be written. If the article can’t be measured in monetary terms, it doesn’t matter in their eyes, regardless of how many visitors it brought to their door.

The problem is, while that may have sorta worked in the print world, it doesn’t on the Web.

It was never a very accurate gauge anyway, as this article will attest:   Why most magazine industry metrics are bogus (and that’s from a publishing industry trade!) Anyone on the inside can tell you the circulation numbers are bogus, the published advertising rates are bogus and the demographic breakdowns are bogus.

But at least the suits are used to those particular stretches of credulity. On a website, however, this is an exercise in futility; an invitation to just make up a bunch of numbers to please the boss.

There’s no such thing as a “full page ad” to value to start with. Just banners. There’s no real circulation—just unique monthly visitors and page views. And how do you place an ad value on an article that people will keep reading for years, month after month? How do you value a link to your site? For someone who knows about search engine optimization, that link is very valuable. To a visitors’ bureau board member who still doesn’t know what a blog is, it’s worth far less than a one-paragraph newspaper mention.

Everybody’s heard of the Detroit Free Press, right? So it must be more valuable than being on something called BoingBoing, right? (Um, hate to break it to you, but no. It’s not even close. Besides, the Free Press is the one that had to cut back home delivery to three days a week because it’s a financial wreck.)

I promise you that your potential visitors, including the ones who increasingly can’t remember the last time they read a newspaper, are getting their information from all over the Web and from social media. They are relying less and less on what the traditional gatekeeper people you always pitched (newspapers and magazines) have to say. Unfortunately, this means you have to work much harder now.

Your universe of 20 magazines and 50 newspapers is now a few less of those, but 100 or even 500 blogs. And some of those writers contribute to multiple outlets. You’re no longer pitching an outlet, you are pitching a person: an influencer. The good news is, you get to the right influencers, you’ve got champions who will send you visitors by the planeload, year after year.

This requires a radically different approach and a vastly more fragmented way of spending your resources. Buying one of those silly “special advertising sections” in a general travel magazine is going to pale in effectiveness compared to spending that same amount on Google Adsense and 20 specialized travel websites. Inviting a dozen freelance print writers on a press trip will get you spotty results over time, but inviting a dozen prolific writers who blog on subjects specific to your destination’s appeal will pay off for years and send measurable traffic to your official site.

Here are six things you can do right now to drastically improve your destination’s marketing effectiveness and pull in more visitors:

1) Figure out who is already writing about your destination and engage them the way they want to be engaged. This may be e-mail, Twitter, phone, Facebook or LinkedIn. It is almost surely not by spraying them with press releases.

2) Figure out which blogs and sites are already sending visitors to your website. (You do monitor your stats weekly, right? You do have Google alerts set up, right?) Those are obvious ad targets for the marketing people and those are editors/bloggers your publicists need to be talking with. First go thank them, then build a relationship.

3) Spend some time researching which websites and blogs are a great match for your visitor demographics. As a cheap destinations expert, I hear regularly from and/or have been on press trips with Honduras, Hungary, the Czech Republic, Malaysia, parts of Mexico and Panama. I haven’t heard a peep from most of the other destinations profiled in The World’s Cheapest Destinations book or on my blog, even though I am quoted in the major media every month and my blog is one of the top 100,000 sites on the web. I’m the best-known travel writer in Nashville, Tennessee, but in a decade of living here I’ve never heard from the city’s visitors’ bureau. That’s just silly. If you run a family travel destination or attraction and don’t have Sheila Scarborough or the Traveling Mamas on your radar, you’re missing a huge opportunity. It’s even easier to target sites focused on specific geography. For some destinations there are fewer than 10 people who generate 80 percent of the search engine hits. For a place like Nicaragua it’s two or three. Do you even know who they are? Those people should be on your cell phone’s speed dial.

4) Add every relevant site to your RSS feed and visit them often. (You do have an RSS reader set up don’t you?) You can’t pitch to blogs if you don’t know their style, tone and subject matter (or at least follow them on Twitter if that’s your thing.) Blind pitching doesn’t work anymore. Mass market advertising doesn’t work anymore. You need to focus and converse, not broadcast.

5) Stop worrying about bragging rights. Sure, it’s great to say “As featured in Travel + Leisure” when they write a few sentences about your destination on page 148, right behind the fold-out ad for Lexus, but in terms of influencing travelers to visit, did it matter? Was that one-page magazine ad that ran for one month really more effective than advertising on 20 very well-matched websites or blogs for an entire YEAR? Focus on the actual objective, not on what sounds impressive on a report.

6) Listen to your people at the bottom. The most junior people in your organization probably already know what needs to be done. They don’t have your built-in preconceptions and prejudices and will always be two steps ahead of you. Give them a budget, stop worrying about whether they are “wasting time on Facebook,” and turn them loose.

If you still have questions after reading this, let’s get together at Travel Media Showcase or Visit Europe Media Exchange (VEMEX) or have a drink in your destination’s best pub. (“Will work for beer.”)

But if you really want to jump on the social media train with both feet and don’t know where to start, keep reading this blog…or just hire Sheila and Connie!

Tim Leffel is the author of three travel books, editor of the award-winning webzine Perceptive Travel, and editor of several blogs.

He still likes to write for magazines too.

You can see his portfolio and contact information at TimLeffel.com.

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I discussed writing good content and posting consistently for a decent amount of time in the first Every Dot Connects Blogging Basics post – How to start a blog, and whether you’ll ever make money from it.

The next obvious question is, “How do I get anyone to read my blog?”

It may surprise you to learn that marketing and publicizing a blog’s content (thereby increasing traffic if the content is good) doesn’t happen on the blog.

Sure, outbound links to other sites from your blog posts are seen by those sites as inbound links/backlinks, and their authors may click back through to see what you’re saying and what you’re all about. That’s why it is important to pay attention to who links to you, and respond.

In that sense, you are publicizing your writing directly from your own blog, but that is only part of the battle.

Blog publicity happens via a whole ecosystem of online and face-to-face interaction.

• It happens via Facebook, because a blog post link that you put on your Wall or in your status is seen on the Home pages of everyone in your network.
• It happens via LinkedIn the same way, through your network’s Home pages.
• It happens via your comments on other people’s blogs or in an online forum, because usually your name on a comment is a hyperlink back to your blog (so think before you comment. Ever wonder why more readers don’t comment?)
• It happens via Twitter, both because your blog URL should be listed in your bio, and from the occasional post URL of your own that you tweet. You don’t just auto-post everything onto your Twitter stream, do you?  Good; didn’t think so.
• It happens via StumbleUpon, which is especially nice when someone Stumbles one of your posts. Give back;  Stumble other people’s good content.
• It happens when you bookmark on Delicious.
• It happens when you do any of the above and it shows up in your FriendFeed.
• It happens via Flickr photo – I try to remember to put applicable links in the description of photos that I put online. Here’s one of my Chicago photos with links, as an example.
• It happens via YouTube videos; put links in the description of those, too.
• It happens via email – when people see your blog’s hyperlinked URL in your email signature line.
• It happens when people see your blog’s URL on your business card.
• And finally, it happens when you go “Old School” and meet people in person at conferences and networking events, and you mention your blog if it is appropriate.

Be everywhere, representing your writing.

Be ubiquitous, along with your content.

Marketing happens OFF of the blog.

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I see it over and over again.

In between the squawking about how blogs are already passe and how Twitter is going mainstream, there is a fundamental Old School operating concept of the Web and social media that is routinely ignored by many organizations, mostly through what I suspect is simple lack of knowledge and fear of a netiquette misstep.

Here it is  –  they fail to acknowledge the link.

If a blog links to your business/organization/nonprofit/product/service, the simplest way to acknowledge is to leave a comment on the blog post that linked to you.

If someone links to you in their Twitter stream, then acknowledge with a return tweet.

If someone writes on your business Facebook page Wall or uploads a great fan photo, write something back.

When someone links to you, particularly in a two-way conversation tool like a blog, that is the blog author’s way of saying “I acknowledge you and find you link-worthy.” Someone is talking about you with that link. It may be good. It may be bad. The important thing is that they’re digitally waving at you.

If I were a real, live person standing in front of you waving, would you ignore me, or would you engage and talk about your business/organization/nonprofit/product/service?

Of course, you’d engage….unless you don’t care, in which case, you’re on the wrong blog and there’s nothing for you here at Every Dot Connects.  (Go watch old Van Halen videos, maybe?)

You should acknowledge because people behind keyboards are real, too, and links are important.

Links are the coin of the realm online.  They are a “vote of trust.” They drive Google authority. They are a powerful “communication path.” They provide helpful background information.

Most wonderfully, they can shed light on hidden gems that might otherwise be lost in the Webby flood. Through a well-placed link, an influential blogger or wired journalist can bring millions of people’s attention to worthy Susan Boyle-like businesses or services that would otherwise labor in obscurity.

Sure, if you’re a big business with lots of Web traffic (or a small organization with a tiny staff, or a one-person organization like me who writes for more than one blog) it’s tough to keep up with all the inbound links. I discussed this issue on Twitter with the ebullient Dell online community guy Richard Binhammer, who said that while he and his company certainly keep track of who is linking to Dell and its blogs, they only go back and provide “commentary when warranted.”

Well, sure. Some conversations in real life are ignored when appropriate, some just get a cursory nod or “hey, thanks” and others elicit a more active exchange. It’s the same online.

This assumes that there is a mechanism in your business or organization that TELLS you when there’s an inbound link, and from whom.

I think that half the battle with lack of response to links is that the right people….

1. Don’t even see data about links or Web traffic or Facebook business page commentary, and
2. Don’t know what to do with the data if they get it.

The answer is to:

1. Get an internal communications system set up so that you see, immediately, when people link to you (to start, here’s how to see when someone links to your site and where to set up a Google Alert for your URL.)  Then….
2. Recognize the value and acknowledge the link.

As a travel writer and tourism consultant, I link to travel-related and state/county/city tourism organizations all the time.  Usually, I am trying to highlight a place in a positive way because I love and support travel.

The only way I can ever get a comment response to those links in my blog post is to send an email to the linkee, saying, “Hey, I linked to you. Come say hello!”

Um, I’ll wait here while y’all think about the absurdity of that.

Don’t be “that guy” online  –  acknowledge the link.

I’m getting ready to leave on a press/media trip to Hutchinson, Kansas;  several of the city’s public relations and marketing folks decided that bloggers and wired writers offer a different way to get the word out about their destination.

My travel-related posts will be over on my Family Travel blog and the Perceptive Travel blog, but there’s an online angle here that’s intriguing. Some in Hutchinson have already impressed me with their Web connections – over 1,100 in the WhatsUpHutch.com Facebook group. Go, small town social media!

I don’t know that everyone I’ll encounter will be quite as plugged in, however.  Something that I noticed on the China 2.0 Tour was bouncing around in my head this morning, and as I was getting ready to send an email to one of the trip organizers about dealing with wired writers, it occurred to me that I should write a blog post instead.

That’s because someone like me thinks a bit differently than a mostly-print writer. We’d rather write a blog post to reach many than an email to reach only one, and we’d rather do it NOW.

Public. Rapid. Sharing.

That’s why we’re different, and for people who are used to dealing with print writers and journalists, there are a few other things you should know:

• We may be talking about your organization or destination before we even get there. We talk about it on Twitter and on Facebook. Our TripIt widget on our LinkedIn profile says we’re coming your way, and we’re bookmarking Web sites using StumbleUpon or Delicious for some advance research. Can you hear us?  Do you have rudimentary Google Alerts set up? Do you know how to search Twitter?
• We’re immediate, or at least pretty darn quick. You’re used to seeing print articles a few weeks to a few months after a journalist visit, but bloggers are different. Many of us are blogging while we’re still hearing briefings or touring attractions. We’re posting videos on YouTube. We’re uploading photos of your destination on Flickr.  We might be talking about lunch and dinner on Yelp. We’re uploading photos and comments to our Facebook page.  Constantly.
• Where are you on the Web? Does your organization have a blog? A Flickr pool? A video channel? Are you on Twitter? Where’s your Facebook page or group? Not to be dismissive of people’s efforts, but you’re not knocking anyone’s socks off these days simply by having a Web site.  A Web site is a given, like a phone number. Please tell us where you are – if we like your stuff, we’ll be linking to it and talking about it.  Do you see our links coming in? Come on over and comment on whatever we’ve posted.
• Everything is on the record and recorded unless you say otherwise, right up front.  Our style with speakers is a little different   –  for presenters or PR folks who aren’t used to geeks, it’s like a digital Normandy invasion. We all arrive in some conference/briefing room and swing into action. We’re crawling under tables looking for electrical outlets to plug in our stuff, we’re opening laptops, we’re aligning our Web cams to live-stream your presentation to the Web as it happens, we’re firing up to live-tweet on Twitter using our iPhone, we’re holding up our Flip video cameras to start shooting, we’re snapping photos and uploading them right then.  You’re ON, not only to the bloggers, but to everyone outside the walls who is in the blogger’s many networks (and questions will come in via Twitter and video chat boxes from those who are watching and listening outside the conference room.)  Don’t be alarmed. You want reach, you got reach!

For organizations who are used to a lot of “control” and one-way broadcast of their message, it’s a bit disconcerting to look at people who all seem to have data streams coming out of their bodies, going who knows where.

In my experience, wired writers and bloggers are generally a pretty sharing, friendly group although our communications techniques may be different than what you’re used to.  We’re big on authenticity and transparency, and we talk about things that we like.

Be the one we talk about. Be ready to engage.

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• Blogging Basics: How to start a blog, and whether you’ll ever make money from it
• 6 ways to improve your destination marketing (and why you’re toast if you don’t)
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As a member of UpTake‘s Marketing Board, I wrote an UpTake Travel Industry blog post on the advantages of getting information about your product or service (not necessarily just tourism-related ones, either) into the hands of travelers who use social media tools….

Smart marketing with giveaways 2.0

In it, I describe and link to some of the online reactions (particularly on Twitter) of people who got a travel-related gift/giveaway swag bag during my South by Southwest Interactive (SXSWi) travel blogging panel with fellow writer Pam Mandel.

Every link in the post is one more effort to land a roundhouse punch against “there’s not enough ROI (Return on Investment) in social media marketing.”

For example:

• “Many liked the sample pralines from local Austin company Lammes Candies – traveler CouchSurfingOri talked about the Lammes habanero praline, and so did hedge fund talent recruiter Kim Haynes and Download Squad tech writer CJClark.
• Krista Parry (Park City, Utah resorts PR and marketing) cheered the stickers provided by the Alltop.com Travel topic channel.
• Canadian travel internet marketing guru Todd Lucier was ready to cash in his bag’s Blue Bell Ice Cream free pint certificate, and he told his friends about it.”

I’d love to hear your comments on the post; thanks!

Do you know what these are?

They were the height of communications convenience at one time.

They were everywhere. Everyone knew how to use them. Now, they’re seen less and less, and most folks chuckle a bit when they spot one.

The communications world has passed them by. Did they see it coming? I’ll bet they didn’t.

Pulse check – is your public relations and marketing strategy still up to speed….for 1999? Congrats. That was 10 years ago.

Think about how your market, your audience, your customers communicate now, and think about how the Web and social media continue to change how they communicate.  Did you know that the fastest-growing demographic on Facebook is women 55 and older?  If that’s part of your customer base,  are YOU present where THEY are?

Don’t let your company be “that guy” – the equivalent of a sad, lonely and empty pay phone booth.

The lineup for this year’s IA09 is … well, it’s mind-boggling the expertise the organizers have put together for the April 27 event. I know that SxSWi is much more well-known, but for my money the content at IA09 is a better value. Keynote speakers are Dion Hinchcliffe and my pal Whurley. That’s worth the price of admission right there. But wait, there’s more!

I’m looking forward to sessions by:

Ynema Magnum, project manager, cloud computing, Sun Microsystems

Ed Nicholson, Tyson Foods’ Hunger Relief program

Andy Meadows, CEO of Live Oak 360 and creator of BudURL, one of my fave tools

John Rasco, founder of Refresh Web

Susan Scrupski, Enterprise 2.0 specialist

Jon Lebkowsky, historian of the social Web (who has forgotten more about social media than I’ve ever learned)

Lisa Goddard, Advocacy and Online Marketing Director for Capital Area Food Bank, who took to social media like a duck takes to water

Sam Lawrence, CMO for Jive Software

Bryan Person, LiveWorld evangelist and Social Media Breakfast founder

And yes, I’ll be presenting in sessions with Dave Evans, who wrote the book on social media marketing, literally. His Social Media Marketing: An Hour a Day from Wiley, is a veritable textbook on the subject.

A final note about Mike Chapman–he continues to keep the Austin Social Media Club blog active and twitters @mikechapman. He is also one of the 25 winners of the Statesman’s Texas Social Media Awards. Congratulations, Mike!